Question 1

What types of cleaning do you offer?

Accepted Answer

We offer one-time cleanings for move-in/out, post-construction, special event, and deep cleaning projects, as well as regular recurring services.

Question 2

How often do you schedule recurring cleanings?

Accepted Answer

We schedule our cleanings weekly, bi-weekly (every 2 weeks), and monthly (every 4 weeks).

Question 3

Do you clean summer rental check-outs?

Accepted Answer

We no longer handle summer rental or Airbnb cleanings.

Question 4

Do you clean offices?

Accepted Answer

At this time we are a residential cleaning company only.

Question 5

What do you do for a maintenance cleaning?

Accepted Answer

Maintenance or "surface" cleanings involve wiping down/dusting outside surfaces, washing/vacuuming floors, and cleaning bathrooms and kitchens that have previously undergone a thorough initial cleaning. It is keeping up with cleaning before buildup has a chance to set back in. It does not include the insides of anything except the microwave unless previously negotiated.

Question 6

How do you charge for your services?

Accepted Answer

We charge a flat rate for all our services, making it easier for you for budgeting and us for billing. The first cleaning will cost more because we do a thorough cleaning to prepare the home for maintenance cleanings moving forward.

Question 7

Do you have a minimum charge for cleaning jobs?

Accepted Answer

Yes. Our minimum to schedule a cleaning is $140.

Question 8

Do you do laundry or ironing?

Accepted Answer

We do not do laundry or ironing, but we will change sheets as an add-on if requested during the walk-through.

Question 9

Does the first cleaning cost more?

Accepted Answer

It depends. If you have not had your home professionally cleaned in the previous 2 months, we will most likely request that you let us do a complete clean on our first visit. That way we have a clean slate to begin regular maintenance cleanings. If you'd like to break up the extra tasks into the first two cleanings to spread out the cost, we will do that.

Question 10

Do you offer hourly services?

Accepted Answer

We may occasionally offer a package which includes a block of hours, but all recurring services are flat rate.

Question 11

Are you ok with dogs?

Accepted Answer

We love dogs that love us! If your dog is prone to aggression or overly distressed by a vacuum, we ask that you contain him/her somewhere else while we are cleaning. Otherwise, we will direct the animals to other rooms as we make our way through the cleaning project.

Question 12

Do I need to have my pet crated during cleaning?

Accepted Answer

We ask that you crate your pet only if there is a reason to do so.

Question 13

Do you have insurance?

Accepted Answer

We are insured and bonded for your peace of mind as well as ours.

Question 14

Will I get reminders before my cleaning day?

Accepted Answer

Customers receive a reminder text message the day before each cleaning.

Question 15

What is included in the first cleaning?

Accepted Answer

The first cleaning is more in-depth than the following maintenance cleans if you have not had your home professionally cleaned recently. A checklist of initial cleaning tasks is posted here.

Question 16

Do you schedule jobs on the weekend?

Accepted Answer

We schedule cleanings Monday – Friday 8:00am – 5:00pm only.

Question 17

Are your cleaning products environmentally safe?

Accepted Answer

We use eco-friendly, non-toxic cleaning products. All of our cleaning products are listed on the products page of our website.

Question 18

What type of payment do you take?

Accepted Answer

We accept checks, cash, Venmo, Paypal, or Zelle.

Question 19

How does payment work?

Accepted Answer

Payment is required at the time of service. You may choose to leave cash or a check out for us on cleaning day or we can accept payment electronically via Venmo, Zelle, or Paypal. You are expected to complete the transaction on the day of service.

Question 20

Will I have the same day/time every cleaning?

Accepted Answer

You will normally keep the same day/time for all your cleanings, although we may from time to time ask if it’s convenient for us to reschedule due to unforeseen schedule disruptions

Question 21

What happens if I am not happy with my service?

Accepted Answer

Good news! If you are not 100% satisfied with how your house looks, just let us know within 24 hours and we will come back and reclean the area.

Question 22

What if I have a special request (my own cleaning products or want extra work done)?

Accepted Answer

We try to accommodate our customers unique needs and wants. We will work with you to come up with the best option for your situation. If you have extra tasks you’d like done, let us know at least 48 hours in advance so we can schedule additional time and let you know what the extra fee will be.

Question 23

Do you walk dogs or do pet-sitting?

Accepted Answer

While we are happy to give your animals some attention while we are in your home, we do not walk dogs or do pet-sitting.

Question 24

Will I get the same cleaners every time?

Accepted Answer

You will be assigned the same housecleaner each cleaning, however, there may be times when a substitute will be sent if your regular cleaner is out of work. All staff are trained using the same cleaning methods to give uniformity of quality for our customers. Any special instructions for your home are on file for the replacement cleaner to follow.

Question 25

Do I need to get the house ready before the cleaner arrives?

Accepted Answer

It is far more efficient for the housecleaner if you pick up around the house before your housecleaner arrives. Unless otherwise arranged, all beds should be made, dishes done, and stray items put away.

Question 26

What if I need to reschedule my cleaning?

Accepted Answer

We ask that you contact us at least 48 hours in advance to reschedule your cleaning. If it is within 48 hours and we cannot reschedule the cleaning, you will be subject to a 50% cancelation fee.

Question 27

Do I need to supply any products or equipment?

Accepted Answer

No. We bring all equipment and cleaning products with us. Go to the Products page for a list of the cleaning solutions and equipment we use.

Question 28

Do I need to give you a key or codes to alarm?

Accepted Answer

We prefer to have a key or door code to prevent lockouts but if you prefer not to furnish one to us, a $50 lockout fee will be assessed if we cannot gain access for any reason.

Question 29

Do I need to be home during the cleaning?

Accepted Answer

No. It is much easier for us if the house is empty while we clean. If you need to be home, we ask that you try to remain in another part of the house from where we are cleaning, or plan to run your errands or schedule outside appointments for the days you have cleanings scheduled.

Question 30

Do you require a contract?

Accepted Answer

No. We require that you read and agree to our Customer Service Agreement before setting up services with us. It outlines our expectations of you and what you can expect from us.

Frequently Asked Questions