top of page
Frequently Asked Questions
Find quick answers about our cleaning services, scheduling, pricing, and what to expect.
Cleaning Services
Which cleaning services do you offer?
We offer regular recurring cleanings, plus one-time cleanings for move-ins and move-outs, special events, and deep cleaning projects.
What is included in a maintenance cleaning?
A maintenance cleaning keeps your home consistently clean between visits. We dust and wipe down surfaces, vacuum and wash floors, and clean the kitchen and bathrooms. This service assumes the home has already had a thorough initial cleaning.
What is included in the first cleaning?
If your home has not been professionally cleaned recently, your first cleaning is more thorough than the maintenance cleanings that follow it. A checklist of first-cleaning tasks can be found on the one-time cleaning page.
Do you offer cleaning by the hour?
No. All recurring services are flat rate. We occasionally offer a package built around a block of hours, but that is the exception.
Do you clean summer rental check-outs?
We do not clean summer rentals or Airbnb turnovers.
Do you offer move-in and move-out cleaning?
Yes. We clean empty homes before a move-in or after a move-out, for sellers, buyers, and renters. These jobs are priced after a walk-through, because condition varies a great deal from one home to the next.
Do you clean offices?
At this time we are a residential cleaning company only.
Do you clean windows?
Yes. We clean windows from inside the home, including sills and tracks. On tilt-in windows that pop out for cleaning, we do both sides. Window cleaning is priced per window and can be added to a scheduled cleaning or booked on its own if the job meets our minimum.
Do you do laundry or ironing?
We do not do laundry or ironing. Changing sheets and making beds are add-ons you can arrange at the walk-through.
Scheduling
Cleaning Services
Scheduling
How often can recurring cleanings be scheduled?
We schedule weekly, bi-weekly, or monthly.
Will my cleaning be on the same day and time each visit?
Yes. You keep the same day and time for every cleaning. Occasionally we may ask whether a different day would work for you, if something unforeseen disrupts the schedule.
Will I have the same cleaner for each visit?
You will be assigned the same housecleaner each cleaning. There may be times when a substitute is sent if your regular cleaner is unavailable. All staff are trained using the same cleaning methods to give uniformity of quality for our customers, and any special instructions for your home are on file for the replacement cleaner to follow. All of our cleaners are background checked.
What if I need to reschedule my cleaning?
We ask that you contact us at least 48 hours in advance to reschedule your cleaning. If you need to skip a visit entirely, more time will have passed before your next cleaning and that visit takes longer as a result. We will let you know in advance if an additional fee applies to it.
Do you offer weekend cleanings?
Yes, on Saturdays. We clean Monday through Saturday, 8:00 a.m. to 5:00 p.m., and are closed Sundays.
Will I receive a reminder before my cleaning?
Customers receive a reminder text message the day before each cleaning. Additional reminders can be sent via text message or email to as many household members as needed.
What if I am away and need to skip a cleaning?
Let us know at least 48 hours ahead and we will skip that visit and pick up on your next scheduled date. For a longer absence, tell us your return date so we can plan around it.
Pricing & Payment
Pricing and payment
How is my cleaning price determined?
Your price depends on the size and condition of your home, and we give you an estimate after a walk-through. We charge a flat rate rather than an hourly rate, which makes budgeting easier for you and billing simpler for us. Most of our recurring clients pay between $160 and $280 per visit. Your first cleaning may cost more if your home needs a more thorough cleaning before regular maintenance visits begin.
Is there a minimum cleaning charge?
Yes. Our minimum to schedule a cleaning is $140.
Does the first cleaning cost more?
It depends. If you have not had your home professionally cleaned in the previous 2 months, we will most likely request that you let us do a complete clean on our first visit. That way we have a clean slate to begin regular maintenance cleanings. If you'd like to break up the extra tasks into the first two cleanings to spread out the cost, we will do that.
What payment methods do you accept?
We accept checks, cash, Venmo, PayPal, or Zelle.
When and how do I pay?
Payment is due on the day of service. You can leave cash or a check out for us on cleaning day, or pay by Venmo, Zelle, or PayPal.
Is tipping expected?
Tips are never expected. If you would like to show appreciation, the most useful thing you can do is mention us to a neighbor or leave a review.
Before Your Cleaning
Before your cleaning
How should I prepare my home before the cleaner arrives?
Picking up before we arrive lets us spend our time cleaning rather than tidying. Unless we have arranged otherwise, please have beds made, dishes done, and stray items put away. If a bed is left unmade on your cleaning day, we will make it, as leaving it undoes the look of a clean room. If bed making was not part of your quote and it starts adding real time, we will talk to you about including it as an add on.
Do I need to provide cleaning products or equipment?
No. We bring all equipment and cleaning products with us. Go to the Products page for a list of the cleaning solutions and equipment we use.
How do you handle keys, entry codes, and alarm codes?
We prefer to have a key or a door code so that no one gets locked out. If we cannot get into your home and cannot reach you, we will not be able to complete the cleaning, and the visit may still be charged.
Do I need to be home during the cleaning?
No. Most of our clients are out while we work, and the cleaning goes faster in an empty house. If you prefer to be home, we ask that you stay in a room we are not working in, or use the time to run errands.
Can I request extra work or ask you to use my own products?
Yes to both. For extra tasks, tell us at least 48 hours ahead so we can schedule the additional time and tell you what the extra charge will be. If you would like us to use a product of your own, leave it out and let us know.
Pets & Safety
Pets and safety
Are you OK with dogs?
Yes. Most dogs are no trouble and we are happy to work around them. If your dog is anxious around vacuums or protective of the house, we ask that you settle them in a room we are not working in. Otherwise we simply move them along ahead of us as we clean.
Does my pet need to be crated during the cleaning?
Only when there is a reason. If your pet is anxious around vacuums or strangers, or is likely to slip out an open door, crating helps. Otherwise it is not necessary.
Do you offer dog walking or pet sitting?
While we are happy to give your animals some attention while we are in your home, we do not walk dogs or do pet-sitting.
Are your cleaning products safe for children, pets, and people with sensitivities?
We emphasize non-toxic, biodegradable products, which makes us a good fit for homes with young children, pets, allergy sufferers, and anyone with chemical sensitivities. A few jobs, such as mold and mildew, heavily soiled grout, or mineral buildup, need a stronger product. We use these only where needed and will skip them in your home on request. The full list is on our Products page.
Policies
Policies
Do you have insurance?
We are insured and bonded for your peace of mind as well as ours.
Is a contract required?
No. You are not committing to a set number of cleanings. We do ask that you read and agree to our Customer Service Agreement before we begin, which sets out what you can expect from us and what we expect from you.
What if I'm not satisfied with my cleaning?
If a task on your checklist was missed or not done to your satisfaction, let us know within 24 hours and we will return and re-clean the area at no additional cost.
How often can I expect a rate increase?
Your rate is held for a minimum of twelve months. After that, rates increase by 5 percent, rounded up to the nearest five dollars, on March 1 each year. You will receive your notice in January with your new rate. If the work itself changes, for example a new pet or a renovation, we will discuss any adjustment with you before it applies.
About Us
About us
What areas do you serve?
We clean homes in Charlestown, Richmond, Hopkinton, and South Kingstown, Rhode Island. If you are just outside those towns, get in touch and we will tell you whether we can reach you.
How long has Simply Organic Cleaning been in business?
Simply Organic Cleaning Service has been cleaning homes in Charlestown, Richmond, Hopkinton, and South Kingstown since 2001. The business is independently owned and operated.
Are you currently accepting new clients?
Availability changes throughout the year. Fill out the request form and we will tell you honestly what we have open. If nothing fits right away, we will say so rather than leave you waiting.
bottom of page