Customer Service Agreement
Simply Organic Cleaning Service does not require a contract. We work to earn your continuing business with each cleaning. This Service Agreement defines the responsibilities and liabilities of Simply Organic Cleaning and our customers. By scheduling service with us, you are agreeing to accept the terms of this agreement. Some terms will not apply to one-time cleanings.
Guarantee
We offer a Guarantee on all our services. If a task on our pre-negotiated checklist was not completed to your satisfaction or was missed during our visit, simply contact us within 24 hours, and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.
Payments
Payments are due in full upon completion of service. For your convenience, we accept cash, personal checks (payable to Simply Organic Cleaning), Venmo, PayPal, or Zelle. Customers paying with cash or check should leave payment in the envelope provided by us. Customers paying electronically are asked to complete the transaction within 24 hours.
Returned Checks
If a check is returned unpaid by your bank, you are responsible for the unpaid balance plus a $39 fee, which covers the charge our bank applies to us for the returned item. Both are due within 48 hours of notification, by cash, Venmo, PayPal, or Zelle.
Price Adjustments
Your rate is held for a minimum of twelve months. After that, rates increase by 5 percent on March 1 each year, rounded up to the nearest five dollars. You will receive your notice in early January with your new rate.
Your fee may also change at any time if the work itself changes, and it can move in either direction. Pets arriving or leaving, people joining or leaving the household, construction or renovation, and new furnishings can all make a cleaning take more or less time than it did at your walk-through. When this happens, we will discuss the change with you and agree on the new fee before it applies. A change of this kind reflects a change in the work, not a rate increase, and does not affect the annual schedule above.
Keys and Access
Many customers provide a key or door code so we can let ourselves in. We keep these secure and use them only for scheduled cleanings.
If you have an alarm system, we ask that it be turned off on your cleaning day. If that is not possible, please give us instructions for its operation.
Please make sure we are able to get in on your cleaning day. If we cannot get into your home and cannot reach you, we will not be able to complete the cleaning, and the visit may still be charged.
Your Valuables
If you have valuables or heirlooms, including, but not limited to, irreplaceable, collectible, or expensive objects, it's preferred that these items be secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle.
Cancellations/Rescheduling
We understand that schedules change. If you need to cancel or reschedule, please let us know at least 48 hours before your cleaning.
A skipped cleaning means more time between visits, and the next cleaning takes longer as a result. We will let you know in advance if an additional fee applies to that visit.
Weather
In severe weather, we may determine it is not safe to travel to your home or carry equipment and supplies. If that happens, your cleaning for that day will be cancelled and we will do our best to reschedule you.
If we are working as scheduled and you choose to cancel because of the weather, please let us know as early as you can.
Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please try to contact us at least 48 hours in advance so we may allow the extra time needed at your home, and we can give you a quote for the additional services.
Holidays
We are open for regular business during most national holidays except New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. If your cleaning day falls on one of those holidays, we will contact you 1-2 weeks ahead of time to arrange an alternate day for that week.
What Is Not Included
Some tasks fall outside a standard cleaning. Litter boxes and diaper pails are not emptied or handled. If a pet has an accident, we will clean around the area. We do not do laundry. We do not wash or put away dishes, change sheets, or make beds unless previously negotiated at the walk-through, and we do not clean inside curio cabinets or any surface we cannot access, such as a desk covered with paperwork.
If a bed is left unmade on your cleaning day, we will make it, as leaving it undoes the look of a clean room. If bed making is not part of your price, the charge may be added to that visit's invoice and noted as such.
For safety reasons, there are tasks we cannot take on at all. We do not climb higher than a step stool, work on the outside of your home, move furniture, lift objects over 35 pounds, prepare meals, or provide pet or child-related services.
Discontinuing Service
As stated above, we do not require a contract. Either of us may discontinue service at any time. We understand that circumstances change, often without warning. When you are able to give notice, we appreciate it, and promise to offer you the same consideration.