Customer Service Agreement
Simply Organic Cleaning Service does not require a contract. We work to earn your continuing business with each cleaning. We use this Service Agreement to define the responsibilities and liabilities of Simply Organic Cleaning and our customers. By scheduling service with us, you are agreeing to accept all of the terms of this agreement.
We offer a Guarantee on all our services. If a task on our pre-negotiated checklist was not completed to your satisfaction or was missed during our visit, simply contact us within 24 hours and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.
Payments are due in full upon completion of service. For your convenience, we gladly accept cash, personal checks (payable to Simply Organic Cleaning) and credit card payments. Customers paying with cash or check may leave payment at their residence. Recurring customers paying with a credit card are required to have a valid credit card on file. Credit cards will be charged automatically on scheduled day of service.
There is a $35 NSF Fee for checks returned unpaid from your bank in addition to the unpaid balance. The unpaid balance must be paid by cash or credit card immediately upon notification.
Tips are appreciated by your cleaning person but they are not expected or required. A recommended tip is usually about 10% of your total cleaning fee. Tips can be left as cash for the cleaning person or added into the check or credit card.
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions in your home change, you may receive a price increase or decrease. Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months. If a client discontinues and reinstates service with us after a period of 2 months, a new rate may be given.
In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home. Therefore, your cleaning service for that day will be canceled. When this occurs, we will try our best to reschedule. If the office is open and we are working, we will need to charge you a cancelation fee if you would like to cancel your appointment the same day due to the weather.
Keys and Alarm Systems
Many customers provide us with a copy of the key to their home. If you have an alarm system at your home you can give instructions on its operation to us. However, we prefer that your alarm be left off on the day of the cleaning.
We understand schedule changes. To cancel or reschedule we ask that you contact us no later than 48 hours before your scheduled cleaning. Cancellations made within 48 hours are subject to a 50% cancellation fee if we cannot reschedule you. A $50 fee will be charged if we cannot gain access to your home if you have chosen not to leave us your key.
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle.
Tasks We Cannot Do
Our staff is instructed to leave certain items untouched, including litter boxes, diaper pails and items/areas containing bodily excretions. If your pet has an accident it will not be our responsibility to clean it up. We will clean around these areas. We do not wash/put away dishes or laundry, or change sheets unless previously negotiated. If you require that any beds be made, we ask that you let us know at the walk-through so we can factor it into the price. We do not clean any surface which we cannot gain access to, like a desk with paper work. We do not clean inside curio cabinets. Our staff cannot climb higher than a step stool, work on the outside of your home, move furniture, lift any objects over 35 pounds, prepare meals, provide any pet or child-related services.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us at least 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
We are open for regular business during most national holidays except: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. If your cleaning day falls on one of those holidays we will contact you 1-2 weeks ahead of time to arrange an alternate day for that week.